Legal and returns
Returns and cancellations
This policy states the minimum UK consumer position for online sales of physical goods. It applies to consumer purchases from this website. Nothing below limits statutory rights.
Dispatch
Made to order listings normally dispatch in 2-3 weeks. Normally stocked items usually dispatch in 2-3 working days. Delivery time after dispatch depends on the selected destination region and postal service.
Change of mind cancellation
For most standard online orders, the buyer can cancel for any reason within 14 days after receiving the goods. After telling us they want to cancel, the buyer then has another 14 days to send the goods back.
A refund will be made within 14 days of receiving the returned goods, or within 14 days of receiving proof that the goods have been sent back, whichever is earlier.
The refund will include the item price and the original standard delivery cost. If the buyer chose a more expensive delivery service than the standard option, only the standard delivery cost has to be refunded.
For a change of mind return, the buyer pays the return postage unless we have agreed otherwise. No cancellation fee, restocking fee or other admin fee will be charged. A deduction may be made if the buyer has handled the goods beyond what is necessary to inspect them, for example by damaging, altering or using them beyond a normal inspection.
Please contact us before sending any return so the correct return address and return instructions can be provided.
Made to order and custom items
A standard listed board, including a standard made-to-order board or a standard selectable option from the listing, is treated as a normal online goods order for cancellation rights.
The change of mind cancellation right does not apply to genuinely bespoke goods that are made to the buyer's specification or clearly personalised. This does not affect rights for faulty, incorrect or not-as-described goods.
Faulty, incorrect or not-as-described goods
Goods must be as described, of satisfactory quality and fit for their normal purpose. If goods are faulty, incorrect, not as described or do not do what they are supposed to do, the buyer has statutory rights.
If the buyer rejects faulty goods within 30 days of receiving them, a full refund will be given. After that, the legal remedy will normally be repair or replacement first. If repair or replacement is impossible, not provided in a reasonable time, or does not fix the problem, the buyer may be entitled to a refund or price reduction.
For faults raised within the first 6 months, goods returned by the buyer must be repaired or replaced unless we can prove they were not faulty when bought. After 6 months, the buyer may be asked to show that the fault was present when the goods were bought.
If goods are returned because they are faulty, incorrect or not as described, the buyer will not be charged the return postage.
International orders
International buyers may need to pay local import tax, duty or handling fees before delivery. These charges are set by the destination country and are not included in the item price unless specifically stated at checkout.
Delivery services
Orders normally ship by Royal Mail or another suitable tracked service depending on parcel size, value and destination.
How to cancel
To cancel, send a clear statement by email to chipsndipsuk@gmail.com. The buyer can use the model cancellation wording below, but does not have to use this exact format.
To: Chips N Dips Rowe AMI Jukebox Boards
I hereby give notice that I cancel my contract of sale for the following goods:
Ordered on:
Received on:
Name:
Address:
Date:
Contact details
Chips N Dips is a trading style of PCB UK Enterprises Ltd, a limited company based in Lincolnshire, UK. Support is by email only and replies are normally sent within 48 hours.
Email: chipsndipsuk@gmail.com
Registered office address, company number and return postal address must be added before the shop goes live.
Sources checked
This wording is based on UK guidance for online and distance selling, accepting returns and Consumer Contracts cancellation rights.